Your contract is with Enchanted Expeditions Cia. Ltda., trading as Enchanted Expeditions here in after called EE. You, the client are subject to the following conditions, and are deemed to have read and understood the paragraphs under the heading General Information.
1. Payment and cancellation policy
a) Galapagos Charter
To confirm a charter a 15% deposit of the yacht charter is required. This deposit is refundable only if the cancellation is received 120 days prior to the sailing date. We retain a service fee of US$ 500.
Balance of payment is due 45 days prior to departure.
If one cancels between 120 and 60 days prior to the cruise, the 15% deposit will be forfeited as a cancellation fee. If a cancellation is received between 60 days and the sailing date, the full cost of the cruise will be charged as a cancellation fee. If we are able to resell the charter, a full refund will be made after the sailing date less a service fee of US$ 500.
b) Galapagos FIT’S
To confirm your reservation a 20% deposit of the total cruise price is required. In case of cancellation, the 10% of the total cruise price deposit will be refundable only if the cancellation is received more than 60 days prior to departure date. The other 10% of the total cruise price will be forfeited as administrative charges.
Balance of payment is due 60 days prior to departure.
If a cancellation is received less than 60 days of cruise date the full price of the cruise will be charged as cancellation penalty. If we are able to resell the space, a full refund will be made after the sailing date less 10% of the total price of the cruise which will be forfeited as administrative charges.
c) Mainland Services
To confirm your reservation a 20% deposit of the total tour price is required. In case of cancellation, the 10% of the total tour price deposit will be refundable only if the cancellation is received more than 30 days prior to departure date. The other 10% of the total tour price will be forfeited as administrative charges.
Balance of payment is due 30 days prior to departure.
If a cancellation is received less than 30 days of departure date the full price of the tour will be charged as cancellation penalty.
EE reserves the right to refuse any booking from prospective clients whom EE considers unsuitable for the type of travel to be undertaken.
3. Alteration or cancellation after commencement of travel.
Any alteration that you request after your tour has commenced, EE will do its best to implement, but we cannot guarantee that it will be possible.
Patchwork amendments after departure are a recipe for disaster. In the event of such amendments being made, you will be liable for any cancellation charges that may be levied for the booking of revised arrangements and the arrangements themselves. As a basic principle, no refund will be paid to clients who do not complete a tour; please see paragraph 6. Refunds, below.
4. Cancellations or Alterations by EE
EE reserves the right at anytime to make changes to your trip arrangements (including flights, transport, accommodation, or services). Such changes are often minor, but if not, we will advise you or your travel agent, before you depart. If we make a material change, defined as a change before departure involving a significant change of resort or itinerary you may cancel your booking and obtain a prompt and full refund of all money paid by you to EE; provided that you have given us written notification of cancellation within 7 days of the date on which we notified you of all alterations.
A small number of the tours in this brochure are based on group arrangements, involving a given minimum number of passengers. If this minimum number is not reached, we reserve the right to cancel the departure and offer an alternative date or a refund of all moneys paid by you. Such cancellation will not take place less than 30 days before departure, and EE accepts no liability for compensations beyond this full refund.
Apart from these few group departures, we will not cancel a tour for reasons within our control after you have made final payment of the balance. We may be obliged to cancel for reasons beyond our control (force majeure). For the purposes of this contract we define “force majeure” as war or threat of war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, natural disasters, bad weather, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, or similar circumstances beyond our control. In such cases EE shall inform agents and clients who have booked directly without delay, and shall offer an alternative tour of comparable standard, if available, or a prompt refund of all moneys paid. Any such refund shall be sent to agents. EE accepts no liability for compensation beyond this full refund.
If any of the causes for cancellation or amendments occurs after the tour has commenced, we reserve the right to allow our guides or associates to alter the planned itinerary and accommodation on your behalf, and where these amendments are made as a result of force majeure (defined above), no compensation will be paid. Delays in departure and failed transport connections will sometimes make it impossible for a client to use services contracted and paid for and given these circumstances, EE shall be under no liability to pay compensation.
The price of a tour may be varied at any time before we have accepted your booking.
After we have confirmed the booking to you, so long as the itinerary does not alter, we will be bound unconditionally by this price. If we receive clearance of your full payment on or before the 45th day, we guarantee not to surcharge you.
6. Refunds and Compensation
As a basic principle, no refund will be made for any unused hotel accommodation, service or transport. However, where we ourselves are able to obtain a refund from hotels or principals for services not used, we will endeavor to pass this onto the client, less reasonable administration charges. EE’s responsibility will not extend beyond this refund (where possible) and no payments will be made, or compensation given in respect of claims for contingent liability or inconvenience experienced by clients. No refund can be made on lost, mislaid or destroyed tickets or vouchers,
7. Variation of Conditions of Contract
No employee, servant, agent or associate of EE may vary the above booking conditions without the written consent of The General Manager of EE.
All matters concerning the booking shall be subject to Ecuadorian Law.
It is the responsibility of every traveler that he/she is adequately insured against personal accident and medical expenses during his/her trip to Ecuador.
10. Payment methods
Payment is received via direct mail deposit to our US bank account from a US bank cheque. Those outside the US may wire transfer the payment to our account, although for those in Canada we accept a US fund cashiers cheque via mail deposit to our bank and those in Australia and New Zealand through a US fund International Bank Draft.
We accept all major credit cards, wire transfer, bank deposits, and paypal. For more details and information please contact us